Refund & Return Policy

Effective Date: July 10, 2026

At QHWA, we are committed to delivering premium-quality products and exceptional customer service. If something isn't right with your order, we're here to help.

Returns

Due to the nature of our food and beverage products, we are unable to accept returns of products that have been opened, used, or consumed, except where required by applicable law.

If your order arrives damaged, defective, incorrect, or incomplete, please contact us within 7 days of delivery so we can resolve the issue promptly.

To help us process your request, please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the product, packaging, and shipping box (if applicable)

Refunds

Refunds may be issued for:

  • Products that arrive damaged during shipping
  • Incorrect items received
  • Missing items
  • Products with manufacturing defects
  • Orders canceled before shipment

Approved refunds will be issued to the original payment method used for the purchase.

Please allow 5–10 business days after approval for the refund to appear on your account, depending on your financial institution.

Replacements

Where appropriate, we may offer a replacement product instead of a refund.

Replacement requests must be submitted within 7 days of delivery.

Non-Returnable Items

The following items are generally not eligible for return or refund unless they arrive damaged, defective, or incorrect:

  • Opened food or beverage products
  • Products that have been consumed or partially used
  • Gift cards
  • Promotional or complimentary items
  • Clearance or final sale items, where permitted by law

Shipping Costs

Original shipping charges are non-refundable unless the return or refund is the result of our error or a damaged or defective product.

If a replacement is approved due to our error, QHWA will cover the shipping costs for the replacement.

Lost or Delayed Shipments

If your shipment appears to be lost or significantly delayed, please contact us. We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.

Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has entered fulfillment or has been shipped, it can no longer be canceled.

Contact Us

If you have any questions regarding your order or this Refund & Return Policy, please contact us:

QHWA CO. LLC
Website: www.qhwaco.com
Email: info@qhwaco.com

Please include your order number in all correspondence so we can assist you as quickly as possible.

Thank you for choosing QHWA.

The Future of Coffee Is Here.